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The initial was a agent 1, and afterwards a agent 2. I'd a ticket for a distinct concern declaring that my Norton will keep on a ongoing loop on an entire scan. I just experienced agent one make use of a distant LogMeIn and he received stuck at the power eraser and it could not get it to scan so he restarted my computer stated it had no risk Though he never had the power Instrument finish scanning. So he opened a brand new browser and mentioned place your information and facts in right here and now I'm talking to you." Their reaction was, "So You will find a threat in your Laptop or computer."
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And I'll see with regards to the 'ten upgrade, who is familiar with? I used to be definitely annoyed that night, you'd probably Assume a giant outfit like Norton would've a reasonably uncomplicated way that you should contact them by email at the least, as well as telephones? Geez...
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You will discover hungrier guys ideal driving them, and I'm prepared to pay back more for improved service (plus they demand Much less). What truly bites is the fact that I shouldn't really need to pay something, I currently paid out and Norton is familiar with it.
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Upset all the more, I made it much more crystal clear that a need to speak to a supervisor relating to this ongoing problem. The agent assures me that they would be prepared to assist and that I could be in connection with a supervisor once the service. (Case # was taken out) So similar to a gullible idiot, I opted to stick with agent, and allow them to try and deal with Norton.